Privacy Policy

GlobalTrade Solutions s.r.o. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a quote
• Subscribe to our newsletter
• Contact us via email or phone

This information may include:

• Name and job title
• Company name
• Email address
• Phone number
• Business address

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide our services
• To process your requests and transactions
• To improve our website and services
• To send you marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: Processing necessary to fulfill our contract with you
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing necessary to comply with applicable laws
• Consent: Processing based on your explicit consent

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Business partners with your consent
• Legal authorities when required by law
• Professional advisors (lawyers, accountants)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of our business relationship
• Period required by applicable laws
• Time needed to resolve disputes

7. Your Rights

Under the GDPR, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your browsing experience. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

GlobalTrade Solutions s.r.o.
Karpatské námestie 7770/10A
831 06 Bratislava - Rača
Slovakia

Email: privacy@globaltradesolutions.eu
Phone: +421 XXX XXX XXX

12. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO at: dpo@globaltradesolutions.eu

13. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the supervisory authority:

Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Slovakia
Website: dataprotection.gov.sk